Accessibility for Ontarians with Disabilities (AODA)

Ontario's new accessibility legislation is called the Accessibility for Ontarians with Disabilities Act, 2005. The Act is a follow up to the Ontarians with Disabilities Act, 2001 with the goal being a fully accessible Ontario by 2025.

As a result of the legislation, businesses and organizations who provide goods and services to people in Ontario will have to meet certain accessibility standards as outlined in the legislation.

It is The Canadian Payroll Association's (CPA) goal to create an environment that is inclusive of all persons and treats all members of the community equally. The Association will work to identify, remove and prevent the adverse effects of barriers, including physical, environmental, attitudinal, communication and technological barriers, that may prevent the full participation of persons with disabilities in the community.

To learn more about CPA's AODA policy, click here.

To read CPA's Multi-Year Accessibility Plan, click here.

To learn more about CPA's Accessible Customer Service Policy, click here.

Service Disruptions

In the event of any service disruptions affecting the Association, notice will be made on the home page with full details posted below.



Type of Disruption


Anticipated Date of Resumption


Alternative Facilities or Services Available












Your feedback is important and may be given verbally, in person or by telephone, in writing by letter or email. Upon receipt of your feedback, CPA will respond within 10 business days, and will respond if possible, in the same format that the feedback was received.

Feedback, as well as questions or concerns about this policy or its related procedures can be submitted to:

The Canadian Payroll Association
Attn: Accessibility Coordinator
1600 – 250 Bloor St. E.
Toronto ON M4W 1E6
Tel: 416-487-3380 or 1-800-387-4693
Fax: 416-487-3384