JOBCONNECT – EMPLOYER FREQUENTLY ASKED QUESTIONS (FAQ)

Questions

JobConnect has changed. What is new?

There are many things that are new about JobConnect.

The Canadian Payroll Association (CPA) has partnered with Workopolis, one of Canada’s leading technology staffing firms and a pioneer in providing web-based recruitment and staffing solutions, to make JobConnect even better!

JobConnect will offer more comprehensive services to match CPA members with prospective employers more effectively.

Benefits for Employers*

  • • Securely and easily post, edit and delete jobs
  • • Be notified instantly of potential qualified candidates
  • • Search our extensive resume database
  • • Take advantage of extremely competitive pricing plans

*CPA members and non-members can post on JobConnect; however, only CPA members have access to the postings.

How much does it cost?

Benefits for Job Seekers (CPA members-only)

  • Upload and store multiple resumes
  • Access exclusive job opportunities
  • Enjoy complete confidentiality of your information
  • Absolutely no fees for CPA members

Do I have to be a member to post on JobConnect?

No, you do not have to be a member to post on JobConnect. Non-members can create a Non-Member Account, which can be used to order JobConnect ads, register for events, or order other CPA products. However, CPA members receive 20% off all JobConnect posting and resume review services. Click here for information about becoming a CPA member.

Does posting a job on JobConnect also mean it will be posted on Workopolis?

No, jobs purchased for posting on JobConnect will only be posted on the CPA’s website. Workopolis Niche Networks is running the new JobConnect, however, jobs posted on the CPA’s JobConnect will only be accessible to CPA members and not affiliated with Workopolis.

Can I be invoiced for my job posting?

Our Business Support Representatives can enable invoicing on your account. Are you already registered?

Yes / No

If you do not yet have an employer account on JobConnect:

You can create an account for your company by following the “Register Today” link on the Employer Login page. Provide us with your company contact and billing information and select "Option 2) I'd like to have a sales representative contact me before I purchase any services." This will allow you to create a personal account, which we can then update to offer invoicing as a method of payment.

We will email you when the option is enabled. You will then purchase your JobConnect credit(s) through your account by logging in and following the "Click here to purchase additional jobs or services" link. You will be asked to confirm your contact and billing information and select option #2 for invoice. Then select the package that you would like to purchase and confirm the price.

When you submit the purchase confirmation, your account is immediately updated with a job credit and a "Post a Job" link is enabled on you tool box page.

Please note: Invoices are dated at the time of purchase and are due upon receipt.

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If you are already registered as an employer:

Login to your account and follow the "Click here to purchase additional jobs or services" link in your account toolbox page. Confirm your contact and billing information and select "Option 2) I'd like to have a sales representative contact me before I purchase any services."

Submitting this page will notify us that you would like to have invoice as a method of payment. We will update your account within two business hours and email you when the option is available.

Once enabled, you will need to purchase your JobConnect credit(s) through your account by logging in and following the "Click here to purchase additional jobs or services" link. You will be asked to confirm your contact and billing information and select option #2 for invoice. Then select the package that you would like to purchase and confirm the price.

When you submit the purchase confirmation, your account is immediately updated with a job credit and a "Post a Job" link is enabled on you tool box page.

Please note: Invoices are dated at the time of purchase and are due upon receipt.

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Can I post my job confidentially?

Yes. Once you have created your account, with your primary and billing Contact information, and have purchased your JobConnect credit(s), you will be able to access the "Post a Job" screen.

On the “Post a Job” screen, you will be able to select the criteria for your job posting, including the contact information you wish display to candidates. You have the option of hiding or displaying your company name, contact name, title, email address, and phone and fax numbers.

If you choose to hide the information, your job will be displayed as a confidential posting, and candidate applications will be sent to both your inbox and the email address included in your posting regardless of whether it’s hidden or not.

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How does the application process work? (A brief overview)

Immediately after you post your job on JobConnect, candidates will be able to review it through the "Search Open Positions" feature. Candidates will be able to send their resume to you directly if you have opted to display your email address or other contact information.

If you have opted to hide your contact information, candidates will be able to submit their "Profile" to you using the "Apply Online" option. This will send a copy of the candidate’s profile or a web link to both the email address you have included in the contact information section of your posting and your inbox on JobConnect. You can review the applications by email or login to your account and review them online.

When candidates apply to your posting, you will able to review their "Profile," which contains a simple text version of their resume, job match preferences, cover letter (if submitted) and skills information.

When a profile arrives, JobConnect will match it against the criteria you entered when you posted your job. Candidates that match over 75% of your criteria will be designated as an A-list candidate; all others will be designated as B-list candidates.

A copy of their profiles will be emailed to the address you included in the contact information section of your posting. You can choose to be emailed a link the website instead of the profile if you wish. To do so, simply click on the "Edit Username and Password" link in your toolbox by selecting "Web Link" instead of "Text/Html (Auto detect).” You will be able to contact candidates that apply through JobConnect via their email or their contact information.

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How do I select/change the format of the candidate profiles that I receive via email?

To change the format of the candidate application email from HTML/Text to a web link for your browser, login to your employer account and click on the "Edit Username and Password" link. There you will find a "Select desired format for matched candidates" option. Make your selection and click the "Update" button. This will update your account and return you to your account toolbox.

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How can I get another copy of my invoice or receipt?

You can review and print copies of your invoices and receipts from your JobConnect Account Toolbox.

Simply login to your JobConnect account with your username and password and click on the "Invoice/Receipt History" link near the bottom of the page. Indicate the date range appropriate to your purchase and click "Submit". A list of all of the purchases you have made during the period indicated will be displayed and available for printing or review in either HTML or PDF formats.

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Where are the buttons to post my job?

To post a job on JobConnect, you will need to have previously purchased a job credit; this credit will permit you to post.

You can view your available JobConnect credit(s) by logging into your account. Once logged in, you can see how many job credits you have available in the “Account Summary” located directly under the "Welcome (your Name)" heading at the top of the toolbox page.

If the bottom line of the summary indicates, "Your firm has 0 remaining job posts,” you will need to purchase a JobConnect credit. Follow the "Click here to purchase additional jobs or services" link to buy your job credit.

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What is the difference between an A-list or B-list candidate?

A-list candidates are the candidates that match or exceed 75% of your job posting’s criteria; all others will be designated as B-list candidates. Based on the criteria you have entered into your job posting, candidate applications will be match accordingly, resulting in either an A-list or B-list candidate match.

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Further Assistance

If you have any difficulty with the sign-up feature or the application process, or have any other questions about JobConnect:

Email jobconnect@payroll.ca

OR

Call toll-free 1-888-641-4047, ext 8310, to speak with a member of the JobConnect team.

We are available between 8:30 a.m. and 8:00 p.m. EST Monday to Friday. Please contact Workopolis Customer Service before contacting the Canadian Payroll Association, as the CPA cannot help you with the technical aspects of JobConnect. These two options have been set up specifically to get you the help you need as quickly as possible.

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