Effectively Handling Difficult Conversations

Difficult conversations are those that we often delay having. When these necessary conversations are ignored, unspoken words are often reflected  in unproductive ways. How well we handle these “critical conversations” depends on how skilled we are at leveraging our interpersonal communication and managing difficult people.

Effectively Handling Difficult Conversations will help you maximize the performance of staff, co-workers and colleagues, both individually and as a team, by raising participants’ awareness of the different communication styles and tools required for different conversations.


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How You Will Benefit:

  • Understand the benefits for both you and others in having difficult conversations
  • Identify the challenges encountered when dealing with difficult conversations
  • Develop strategies to effectively identify, prepare for, engage in and respond to difficult conversations

What Will You Learn:

  • How to leverage communication styles to have candid discussions on sensitive issues
  • Learn how to recognize the “warning signs” of a difficult conversation that is about to derail
  • Identify the different types of difficult people and how to deal with them when issues arise

This webinar will be facilitated by Payroll Compliance Advisors from the Compliance Services and Programs department at the Canadian Payroll Association. This informative 90 minute webinar will include a 60 minute presentation and a 30 minute session to answer pre-submitted questions.

After registering online for an archived webinar, you will receive an email confirmation that is sent approximately 2 business days after the registration has been processed. This email contains the login information for the webinar.

Cancellations: No refunds will be issued once the email containing the login information has been provided.

CPE Hours: 1.50
Start date:
Start date: ET
End date: ET
End date:
Available until: May 31, 2019
Study Option: Online
LENGTH: 90 Min