Frequently Asked Questions

Easily find the answers to your questions on membership, professional development programs, certification and JobConnect!

Before you enroll in the CPM certification program, you must be a certified PCP and send your Payroll Experience Prerequisite Application (PEPA) for assessment to the CPA. Once you are approved for the program, you will have 5 years from your first successful Introduction to Payroll Management course to complete the education requirements and submit your Certification Declaration.

If you have any difficulty with sign-up or application process, or have any other questions about JobConnect, contact Workopolis Customer Service: email or call 1-888-641-4047, ext. 8310. We are available between 8:30 a.m. and 5:00 p.m. ET Monday to Friday.

Please contact Workopolis Customer Service before contacting the CPA, as the CPA cannot help you with the technical aspects of JobConnect. 

To change the format of the candidate application email from Text/HTML to Web Link, log in to your employer account and click on Edit Username and Password. There you will find Select desired format for matched candidates. Make your selection and click the Update button. This will update your account and return you to your account toolbox.

Effective the first pay period with an effective date of 2012, employers may have to deduct Canada Pension Plan (CPP) contributions from the pensionable earnings they pay their employees who are aged 60 to 70, even if these employees are receiving a CPP or Quebec Pension Plan (QPP) retirement pension.

Employees Aged 60 to 65

Under the new rules, employees aged 60 to 65 who continue to work while receiving a CPP or QPP retirement pension have to contribute to the CPP as long as they are receiving pensionable earnings.

Employees Aged 65 to 70

Under the new rules, employees who are aged 65 to 70 who work and receive a CPP/QPP retirement pension have to contribute to the CPP as long as they are receiving pensionable earnings, unless they file an election with an employer to stop paying CPP contributions and send a copy of that election to the Canada Revenue Agency (CRA).

Employees eligible to stop contributing to the CPP must meet all of the following criteria:

  • employee is at least 65 but under 70 years of age;
  • employee is in receipt of a CPP or QPP retirement pension;
  • employee has filed their election to stop contributing to the CPP with their employer using the CRA’s form CPT30 — Election to Stop Contributing to the Canada Pension Plan (with a copy sent to the CRA); AND
  • employee has not filed a revocation of a prior election with their employer during the current calendar year.
  • Both employee and employer CPP contributions are required to be remitted as per the employer’s remittance frequency. In other words, if an eligible employee does not choose to opt out and instead continue making CPP contributions, the employer must match these contributions and send both portions to the CRA.

These changes do not affect employees who are considered disabled under the CPP/QPP or who are at least 70 years of age. That is, CPP contributions still stop when the employee is considered disabled under the CPP/QPP or after the employee turns 70. Also, these changes do not apply to Quebec employees whose pay is subject to the QPP.

QPCP certification requires two core courses, one transfer of credit for the third course and one year of weighted related work experience. Please see the requirements in completion order listed below.

Education Requirements

  1. Quebec Payroll Compliance 1
  2. Quebec Payroll Compliance 2             
  3. Introduction to Accounting (transfer of credit; offered at post-secondary institutions)

Other Requirements

  1. Submit your QPCP Work Experience Requirement Application (WERA) (a minimum of one year of weighted payroll work experience).
  2. Ensure you have an active membership with the CPA.
  3. Submit the Certification Declaration.

Only Payroll Representatives are allowed to make changes to Organization Memberships.

If you are the Payroll Representative, to view and update the organization’s information and/or roster, go to My Profile → Organization Information (member login required).

To access the Legislative Compliance Rates Sheet, you must be a member of the CPA.

If you are a member, visit Federal Legislative Updates and Publications page (member login required).

New students must enroll in the first course of the Payroll Compliance Practitioner program, Payroll Compliance Legislation. This course is available online, in-classroom at post-secondary institutions or through the challenge option. Click here to search for upcoming course start dates.

Certification holders are required to keep a personal record of their CPE activities, along with documentation to prove completion (where applicable) for at least six plus one years, in the event they are chosen for an audit. Examples of documentation include course receipts, confirmations, transcripts and course outlines.

The weighting of the PCP Work Experience Requirement is determined by the number of hours per week spent completing payroll-oriented tasks. Using the standard 35-hour work week, the number of months spent completing qualifying work experience can be calculated. For example, if you spend 20 hours per week on payroll-oriented tasks and have held the position for 16 months, you would be granted a total of nine months (20 / 35 * 16 = 9.14). Only a completed month of experience will be counted (no fractions, decimals or rounding).

The CPA provides the Payroll Experience Prerequisite Application (PEPA) and a detailed guide to completing it on its website. You must submit your completed application with all supporting documentation at least 4 weeks before you intend to start the Introduction to Payroll Management course. You will be advised of the status of your application within 20 business days of the date it is received by the CPA.

The most common problem is that your membership has expired. Contact Member Services for help at

Immediately after you post your job on JobConnect, candidates will be able to view it through the Search Open Positions feature. Candidates will be able to send their resume to you directly if you have opted to display your email address or other contact information.

If you have opted to hide your contact information, candidates will be able to submit their Profile to you using the Apply Online option. This will send a copy of the candidate’s profile or a web link to both the email address you have included in the contact information section of your posting and your inbox on JobConnect. You can review the applications by email or login to your account and review them online.

When candidates apply to your posting, you will able to review their Profile, which contains a simple text version of their resume, job match preferences, cover letter (if submitted) and skills information.

When a profile arrives, JobConnect will match it against the criteria you entered when you posted your job. Candidates that match over 75% of your criteria will be designated as an A-list candidate; all others will be designated as B-list candidates.

A gift card would be considered a "near-cash" gift or award. Near-cash refers to how easily something can be converted to cash. Regardless of the amount, gift cards and gift certificates are considered taxable employment income and are therefore subject to CPP and income tax in all jurisdictions except Quebec.

Revenu Québec (RQ) allows a gift card or gift certificate to be given as a non-taxable gift or award (up to the $500 exemption) as long as the merchant or merchants are clearly identified on the card and the reason for which the employee is receiving the card falls within their gifts and awards policy. (A Quebec employee receiving such a gift or award would have the value of the gift card subject only to federal tax.)

Certified members who are unable to fulfill their required CPE hours can request for an extension by submitting the CPE Leave Request Form. Leaves can be granted to certified members under different categories:
  • Maternity/Parental*
  • Long-term illness
  • Unemployment
  • Retirement

*Certified members who are on Maternity/Parental leave should still submit their CPE Declaration to apply for an exemption. In case they are selected for an audit, they must provide us with the supporting documentation. Examples of supporting documentation for a Maternity/Parental leave are copy of a ROE form or a birth certificate.

Certified members experiencing difficulty meeting the CPE requirement deadline due to one of the above reasons are asked to contact the credentialing team to submit their forms.

If you are a Professional or Associate Member, you can renew your membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your membership (member login required). Alternatively, click on Membership, and then Renew Your Membership (member login required).

If you wish to renew an Organization Membership, you must be the Payroll Representative. You can renew the membership online with credit card or INTERAC Online payment by clicking on My ProfileMembershipRenew your Organization Membership (member login required).

If you wish to pay by cheque, send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6

To see if a seminar is available in a city near you, click here to open the seminar calendar. You can use the search tool to search for upcoming seminars by topic or keyword, or by city or region. You can also view seminar topics for each broad learning category by clicking on the appropriate link from the learning menu or from the learning landing page. Once you are on the course description page for your selected topic, you may see a list of cities where that seminar will be offered.

The CPA provides the CPE Activity Tracking Tool to help you keep track of your completed CPE activities, but it is not mandatory. Using the tool or not, all certification holders must keep a record of their CPE activities, along with documentation to prove completion (where applicable) for at least three years, in the event they are chosen for a CPE compliance audit.

Most activities that you complete through the CPA will be automatically entered into your CPE file as long as you register directly with the Association.

Note: If you participated in a CPA webinar but were not the individual who purchased the session, you will need to log this individually should you wish to track your CPE using the log. When adding in this activity, enter the Provider/Source as “Webinar – CPA.”

If you are currently a PCP, you are not affected by the PCP Work Experience Requirement as long as you maintain certification by fulfilling the ongoing requirements. In fact, you may benefit from the enhanced status of the PCP program as a result of the PCP Work Experience Requirement.

Effective January 1, 2017, you must complete the CPM courses and submit your Certification Declaration within 5 years of the start date of your first successful Introduction to Payroll Management (IPM) course.