Frequently Asked Questions

A career in payroll is very rewarding and becoming certified as a Quebec Payroll Compliance Practitioner (QPCP) will ensure you have the payroll compliance knowledge and skills you need to succeed in the administration of Quebec payrolls. The QPCP is delivered in French and focused solely on Quebec and federal payroll legislation and regulations.

If you are a new Professional or Associate Member, or the Payroll Representative for a new Organization Member, a receipt will be included in the membership kit mailed to you 4-6 weeks after your application and payment have been processed.

If you are renewing a membership, a confirmation will be emailed to you within 7 business days to the preferred email address on file.

New and renewing members can access their receipts online within two business days at this link:

https://members.payroll.ca/EN/CPA-Kentico/Profile/Transaction_History.aspx

Only Professional, Associate and certain Organization Members receive membership cards and kits.

For Organization Members, only Payroll Representatives, Second Payroll Representatives and Additional Representatives receive membership cards as well.

If you fall under any of these categories, you will receive your membership kit, which includes your membership card, receipt and information on upcoming seminars and events in the mail 4-6 weeks after your application and payment have been processed.

If you cannot remember your CPA number, first access the CPA Login page. Once there, click on the latter part of “Forgot my CPA Number.” Enter your email and click on “Submit.” You must enter the preferred email address you have on file with the CPA. Otherwise, you will not receive the email with your CPA number.
           
If you need help, contact membership@payroll.ca.

To reset or create a password, click on Member Centre (at the top right corner of the website) or click on My Profile (in the Membership menu). Then click on “Forgot password.” Enter your CPA number and click on “Submit.” An email will be sent to the preferred email address you have on file with the CPA providing instructions on how to reset or create our password.
 
If you need help, contact membership@payroll.ca.

If you are a Professional or Associate Member, you can update your contact information by clicking on the My Profile section of the CPA’s website (member login required).

If you are included under an Organization Membership, you can update only your home contact information online, not your business information. Click on My Profile (member login required).

If you wish to update the business information under an Organization Membership, you must be the Payroll Representative for that membership. Email membership@payroll.ca, and provide us with your CPA number and the revised information.

Click here to manage your subscriptions with the CPA (member login required).

The Payroll Representative of your organization must add you to your organization’s roster. They can add you by logging into the CPA’s website and clicking on My Profile → Organization Information.

If you have previously been a member of the CPA or have ever had a CPA number, the Payroll Representative will not be able to add you through the website. Instead, they must send an email to membership@payroll.ca with your information to add you.

Be sure to ask the Payroll Representative to include your previous CPA number and email address in the request. If you cannot remember your previous CPA number, let us know that you had a file with us in the past so we do not create two records for you.

Representatives and other employees are covered under Organization membership. The Organization Membership is for an organization and can cover two or more people depending on how many people you wish to add under the organization’s roster. The fee for this membership depends on the number of employees the organization has in total. Please refer to the pricing chart.

We have created short instructional videos on how to manage your Organization Membership. 

What is an Organization Membership

Adding to your Organization's Roster

How to Remove Employees from your Organization's Roster

How to Make Changes to your Roster

Only Payroll Representatives are allowed to make changes to Organization Memberships.

If you are the Payroll Representative, to view and update the organization’s information and/or roster, go to My Profile → Organization Information (member login required).

If you are a Professional or Associate Member, you can renew your membership online with credit card or INTERAC Online payment by clicking on My Profile → Membership → Renew your membership (member login required). Alternatively, click on Membership, and then Renew Your Membership (member login required).

If you wish to renew an Organization Membership, you must be the Payroll Representative. You can renew the membership online with credit card or INTERAC Online payment by clicking on My Profile→ Membership → Renew your Organization Membership (member login required).

If you wish to pay by cheque, send your renewal statement and payment to:

The Canadian Payroll Association
Member Services Department
1600 – 250 Bloor Street East
Toronto, ON M4W 1E6

If your CPA membership has been cancelled, you cannot renew it online. Instead, you must print a membership application form with your CPA number, and return it to us with payment. Membership forms can be found on the CPA website.

Membership with the CPA is non-transferrable and non-refundable.

If your current employer has an Organization Membership with us, they can add you under their membership by having the payroll representative send a request to membership@payroll.ca with your name, work email address and CPA number.

Alternatively, to establish an individual membership, you can apply by filling out the Professional membership application form (if you are certified) or the Associate membership application form and return it to the CPA with payment.

All individuals completing PCP certification courses and/or working towards obtaining one year of weighted Payroll Work Experience are eligible for a Candidate Membership for up to five (5) years from the registration date of their first PCP course and/or up to the completion of their one year of weighted work experience. Upon satisfying the work experience requirement, candidates will become certified and will then be required to obtain either a Professional Membership or join the roster of their company’s Organizational Membership once their Candidate Membership expires.