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BLOCK A: 9:15 AM – 10:30 AM

A1 – Project Management 101
Julie Ruben Rodney, MaxPeople

In this program you will learn project management skills from the initial steps of launching a project through to project closeout. Our approach is to build on the participant’s natural organizational abilities and leadership skills while weaving in the theory and knowledge behind the formal project management process.



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A2 – CRA Update - General Information
Representatives from the Canada Revenue Agency

Join representatives from the Canada Revenue Agency (CRA) for a discussion on the latest issues, trends and changes coming from the CRA.


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A3 – Employment Standards in Ontario

This session provides an overview of the minimum standards that apply in most workplaces in Ontario, pursuant to the Employment Standards Act and Regulations.

Topics include:

  • Basic employment standards and rights and responsibilities of employers and employees
  • The difference between “employee” and “independent contractor”
  • The definition of “Manager” under the Act
  • Wage rates, paying wages, wage statements and record keeping
  • Allowable deductions from wages
  • Hours of work and overtime rules
  • Statutory holidays and annual vacation pay
  • Other types of leave from work (including pregnancy and parental leave)
  • Termination of employment
  • Information on the dispute resolution process

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A4 – Employee Handbook: Tips & Strategies
Brian Kreissl, LL.B., LL.M., CHRL, Thomson Reuters

Payroll professionals are increasingly wearing multiple hats and being asked to work on multidisciplinary project teams with stakeholders from HR, Finance and other parts of the business. One of the tasks many payroll practitioners now have to deal with is developing an employee handbook for their organizations. Whether you are expected to take the lead on developing, revising and updating your organization’s employee handbook, or are simply being consulted on relevant policies, it is important to have an understanding of the importance of employee handbooks and employment policies, how they are drafted, revised and enforced, and some of the potential legal pitfalls.

This session covers the following topics:

  • The difference between employment policies, HR policy and procedure manuals and employee handbooks
  • Best practices for developing, revising, updating, communicating and enforcing employee handbooks
  • A review of some important policies you should include in your handbook
  • Legal compliance concerns relating to employment policies and employee handbooks
  • An overview of some of the relevant HR best practices you need to be familiar with as a payroll professional

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A5 – Leadership for Today’s Payroll Professional
Rhonda Scharf

What is “leadership” anyway? Leadership in 2018 is different than leadership in 1988. What does “leadership” mean to payroll professionals? Do you know how to lead through your actions? Do you know how to lead without authority?

Through the use of a fully interactive, fun and applicable activity, we’ll discuss what leadership means to everyone, and how they can apply the same leadership skills back at the office.

You’ll see what you do well, and what needs improvement. You’ll see how theory and reality don’t always agree, and you’re guaranteed to take away a tidbit or two to help you back at work and at home.


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A6 – T4s in July
Carmen Grayson, FCPA, CPM

If you have considered Christmas in July, why not T4s in July? The focus of this session is to PREPARE you for an uneventful year-end. Discover four major timeframes to consider and rediscover the resources that are readily available to all payroll practitioners.


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A7 – Results versus Reason
Tammy Sweeny, Learn2

People who take responsibility for all they create are able to quickly sort truth from fiction. In their lives and in the communication they receive from others, they are able to use a simple litmus test of “results.” Wishing and hoping, reasons and excuses rarely get you where you want to go. If you say you intend to change a behaviour, have you? If you say you want to achieve different results, have you done it? If you say you want more of something, do you have it?

You've either achieved the result, or you have reasons to explain why you haven’t achieved the result. Developing your ability to have “results-based” conversations moves you powerfully toward the results you want. Let’s explore how to achieve your results together.

Here’s what you take away:

  • Clearly identify the results you are looking for
  • Learn how to reframe your conversations for results
  • Learn how to help others return to results-based conversations
  • Use the Commitment Cycle to unleash your strongest results
  • Reframe reasons and self-talk to achieve greater results

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A8 – ROE Completion 101 (FRENCH)
Representatives from Service Canada

This session will focus on the benefits of using Record of Employment on the Web (ROE Web) and how it will help your organization and employees. It will also deal with ROE completion, including avoiding common mistakes, and the mechanics, processes and administrative aspects of ROE Web. There will be a demonstration of how to maximize the use of the system. Bring your concerns and questions to this session and obtain a clearer understanding of the requirements surrounding the ROE process.


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A9 - Quebec Construction Payroll (FRENCH)
France Trottier

In this session we will take a look at the legal requirements between employees and employers under the R-20, Act respecting labour relations, vocational training and workforce management in the construction industry. Participants will also be able to understand the differences between the collective agreements and define the different stages of the hiring process. You will also learn how to complete the reporting requirements for CCQ, CNESST and year-end and how to conduct your audit and investigations.


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BLOCK B: 10:50 AM – 12:05 PM

B1 – The Evolution of the Canadian Workforce
Virginia Brailey, Vice-President, Marketing and Strategy, ADP

What changes will truly shape the next generation of the workforce? In 2016, ADP Research Institute launched its landmark global research study, “The Evolution of Work,” identifying nineteen key trends impacting global workforces. The findings indicate a greater desire for freedom, knowledge, stability, self-management and meaning among the future of tomorrow’s industry – trends that today’s Canadian leadership need to quickly embrace to attract and retain the talent that will drive their organization’s success moving forward. This session will mark the first time the study’s findings have been presented in Canada — get a sneak peek at new insights that could shape your approach to people management in 2018 and beyond.

Learn how organizations are providing opportunities for their employees to better their own development alongside organizational success as well as expand their personal network and capabilities while accomplishing their daily work, and aligning their personal skills with a growing need for a sense of purpose.


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B2 – CRA Round Table Discussions
Representatives from the Canada Revenue Agency

Join representatives from the Canada Revenue Agency (CRA) for a roundtable discussion on the latest issues, trends and changes coming from the CRA.


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B3 – Workers’ Compensation and Payroll
Representatives from WSIB

Payroll plays a key role in issues associated with Workers’ Compensation. Join WSIB representatives as they address Ontario Workers’ Compensation legislation and how it affects the payroll function.

Topics include:

  • What is Workers’ Compensation and is it compulsory?
  • Employer and employee responsibilities and work-related injuries
  • Workers’ Compensation coverage and exceptions to coverage
  • Funding Workers Compensation: regular versus self-insured employers
  • Workers’ Compensation premiums: what earnings are assessable?
  • Workers’ Compensation assessment process
  • Experience rating
  • Employee Workers’ Compensation benefits and calculating the award
  • Paying employees on Workers’ Compensation

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B4 – Employee Terminations: HR & Payroll Implications
Annie Chong, Thomson Reuters

Employee terminations are fraught with legal and financial risks for the organization. Payroll practitioners need an understanding not only of the payroll side of employee terminations, but also the HR side. This seminar includes the following topics:

  • The basics of employee termination law
  • Terminations with and without cause
  • The decision to terminate
  • Conducting a termination meeting
  • Following the termination
  • Alternatives to termination
  • Reasons for termination (voluntary versus involuntary)
  • How to effectively plan a termination
  • Treatment of legislated lieu of notice versus excess lieu of notice
  • Legislated severance pay and requirements
  • Difference between salary continuance and retiring allowance
  • The importance of a Record of Employment (ROE)

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B5 – Sharing the “Big Picture”
Doug Bolger, Learn2

You want the ‘Big Picture’ on one page. Ready to share with your team. Ready to persuade executives to make wiser choices. Leaders have found this tool to be incredibly helpful to engage and align teams and to reduce conflict and identify missing components in your strategy and plans. Practice makes permanent your ability to share your team’s story and big picture.

In this session, we learn a simple process for developing, sharing and leveraging our big picture so that the ‘why’ is clear. So that everyone is connected to the Big Picture. So other team members and teams finally get all on the same page. This becomes your one page strategic plan for everyone to know why, what, who, and how, in the blink of an eye.

Here’s what you take away:

  • A tool that helps you get clear on your Big Picture
  • A process for communicating your Big Picture to others want to support you
  • An opportunity to share your Big Picture with others to help build a stronger plan
  • A way to communicate changes and handle resistance to change
  • A tool to change how executive listen to you

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B6 – A Day in the Life a Payroll Practitioner Facing a Conversion
Carmen Grayson, FCPA, CPM

Whether you are going from an in-house payroll system to an outsourced payroll system or a packaged software, you MUST still analyse your pay codes to satisfy compliance, determine project costing, if applicable, and definitely ensure accruals happen while running regular pays. So how do you understand the new system and do your data conversion at the same time? Testing, testing and more testing. In this session you will understand the importance of parallel payroll run(s) not only to satisfy compliance but also to confirm to company guidelines and policies. Learn how to rectify your discrepancies and ensure you are being understood by the software provider. You will also learn how to determine your resources, time, and create your communication plan for this huge undertaking.


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B7 – Building Effective Relationships
Julie Ruben Rodney, MaxPeople

Effective relationships have a profound effect on workplace culture and building the right relationships provides a platform for a more positive and engaging place to work. Through this session participants will gain an understanding of the ingredients that lead to successful relationships. The differences between transactional and mutually beneficial relationships will be identified and the consequences of such relationships to the workplace are outlined. Learn the behaviours that aid individuals in creating the foundation for effective relationships and maintaining those connections.


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B8 – Current and Emerging Issues from Service Canada – FRENCH
Representatives from Service Canada

This session will provide an update on payroll legislation, policy changes and other Service Canada offerings (excluding Record of Employment completion). There will also be a question and answer period.


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B9 – Vacation Buyback (French)
Sandrine Lafleur, Alight Solutions

With increased focus by Canadian employers on workplace wellness, work/life balance, human capital engagement and retention, the relevance of vacation time as a strategy in achieving a cultural balance both for employees and workplaces is getting more attention. Canadian employers are enhancing their vacation / annual leave policies, to include an option for their employees to purchase and / or sell vacation days either as part of their flexible benefits plan, or of their overall annual personal time off strategy.

This session will cover key considerations when developing a new policy, time off requests and treatment of liabilities, impact to time and labour for current year and carry over and funding methods and much more.

Note: The session will be focused on the "purchasing of vacation" with the intent of "self-funding" a period of approved time off, in excess of the employer policy for paid annual leave.


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BLOCK C : 2:10 PM – 3:25 PM

C1 – Recruiting with Purpose
Caroline Bernard

This session will outline the steps needed to recruit the right person in the right role. What recruiting challenges are employers facing today? How can you market you company to attract talents? What interview questions should you use? What should you be looking for in a payroll professional? We will be using examples and tools to help you hire the best.


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C2 – ROE Completion 101
Representatives from Service Canada

This session will focus on the benefits of using Record of Employment on the Web (ROE Web) and how it will help your organization and employees. It will also deal with ROE completion, including avoiding common mistakes, and the mechanics, processes and administrative aspects of ROE Web. There will be a demonstration of how to maximize the use of the system. Bring your concerns and questions to this session and obtain a clearer understanding of the requirements surrounding the ROE process.


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C3 – Taxable Benefits: Key Differences between the CRA and RQ – Part 1
Robert Dicaire (R2D1 Inc.), Marie Lyne Dion (STM), Jean-Jacques Desgranges (CRA), Gaetan Saucier (Revenu Quebec)

Attend this information seminar with subject matter experts from Quebec to explore the major differences between regulation and payroll policies at the federal level and in Quebec.


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C4 – Province of Employment Rules - Withholding
Kimberley Fiume

Payroll Professionals have a responsibility to ensure that all employees/pensioners are set up accurately in the payroll system with the proper income tax withholdings. It is not just the income tax withholdings that have to be correct, but any associated employer payroll levies/taxes must also be accurate calculated. During the presentation we will review the rules for establishing province of employment for withholding purposes and guide you through several examples.

  • Do you have employees that work from home offices?
  • Where are the organization’s permanent establishments located?
  • Is there an office in Canada?

This session will answer these questions along with others you may have to ensure that you are on the correct path in establishing the proper province of employment rules


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C5 – Shattering your Barriers
Tammy Sweeney, Learn2

We are pleased to present this powerful, immersive session for women that encourages them to find, develop and share their voices. We use the power of connection and group dynamic to help leaders find and leverage their strengths and their voice. We use the power of observation, storytelling, reflection, and imagery to help us confidently share our strengths. This dynamic, multi-layered program helps you get clear, move through fear, strengthen your leadership potential and level up your impact on the world.

Here’s what you take away:

  • Uncover and share your strengths, values, and aspirations to move away from self-limiting beliefs
  • Learn and practice real-world techniques for clear, precise and confident communication
  • Develop key strategies for crafting and telling your story
  • Be proactive about building mentor, sponsor and support relationships
  • Learn to move through the fear and out of your comfort zone

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C6 –Catching Up on the Past 30 Years: Employment Standards Now
Danny Lew, ADP

A lot has changed since the 1970s. Even the makeup of Canada’s provincial and territorial landscape has changed (hi, Nunavut!).

But… the more things change, the more they stay the same – especially when it comes to employment standards, where significant changes have not been made since 1970. With an increased focus on the employee, and a desire to strike a balance between work and the family, more and more jurisdictions are embracing change – bringing employment standards back to the forefront nationwide. These changes, however, are likely to come with compliance implications for many employers across Canada – and particularly for their payroll teams.

This session will look at some of the new employment standards that are being put into place, and how they will impact employees and employers as follows:

  • Increased requests by employees for additional compliance information, and responsibilities of employers and partners to provide thorough and timely information
  • Cross-border compliance obligations and responsibilities
  • Changes to unpaid and paid leaves, and vacation pay and time as a measure to help employees balance work and family
  • The impact of legislative changes to employment standards on employers (Bills 148 (Ontario), 17 (Alberta), C-44 and C-63 (Federal))
  • How these new standards and their compliance requirements will impact payroll professionals across Canada


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C7 – Leveraging HCM Technology to Drive Employee Engagement and Build Better Teams that Achieve
Sandra Sutton, Ceridian

Employee engagement is a top priority for employers. Global enterprises and small businesses alike know that engaged employees are happier, healthier and more productive. Businesses are now making a greater commitment to improve employee engagement through the use of HCM technology. In this presentation, we will examine how HCM technology can be leveraged to improve employee engagement. The session will provide insight into how modern HCM technology can help exceed employee expectations in a multi-generational workforce. We’ll also look at the integral role technology plays in creating transparency, supporting collaboration and improving communication.

Learning objectives:

  • Gain a better understanding of the rapid HCM technological changes that are impacting organizations today
  • Identify the shifts that exist amongst employee expectations
  • Apply best principles to empower employees


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C8 – CRA Update – General Information (FRENCH)
Representatives from the Canada Revenue Agency

Join representatives from the Canada Revenue Agency (CRA) for a discussion on the latest issues, trends and changes coming from the CRA.


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C9- Payroll Business Continuity Planning (French)
Sandrine Lafleur, Alight Solutions

Since payroll is a mission-critical function in every organization, an unexpected event or pandemic could significantly impact an organization's mission-critical functions unless risk assessments have been undertaken and business continuity plans are in place. Join us to review how important it is for you to develop your organization’s payroll business continuity plans in response to potential, partial and full business interruptions.


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BLOCK D : 3:45 PM – 5:00 PM

D1 – Managing a Multigenerational Workforce
Sandra Lavoy & Steven McBurney, Robert Half

Have perceptions about the workplace changed for the multiple generations that make up today’s professional landscape? Has it rearranged their priorities and goals for their professional lives? This presentation addresses the most notable changes in the workplace in the wake of the recession and lessons learned by both employees and hiring managers. It also explores generational behaviours and gaps in the workplace, myths vs. reality, and provides timely advice to help you manage and retain talented employee teams of all generations, both now and in the future.


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D2 – Current and Emerging Issues from Service Canada
Representatives from Service Canada

This session will provide an update on payroll legislation, policy changes and other Service Canada offerings (excluding Record of Employment completion). There will also be a question and answer period.


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D3 – Taxable Benefits: Key Differences between the CRA and RQ – Part 2
Robert Dicaire (R2D1 Inc.), Marie Lyne Dion (STM), Jean-Jacques Desgranges (CRA), Gaetan Saucier (Revenu Quebec)

Attend this information seminar for part 2 of Taxable Benefits – Key Differences between CRA and RQ with subject matter experts from Quebec to explore the major differences between regulation and payroll policies at the federal level and in Quebec.


D3: Save for Printing    

D4 – Quebec Construction Payroll
France Trottier

In this session we will take a look at the legal requirements between employees and employers under the R-20, Act respecting labour relations, vocational training and workforce management in the construction industry. Participants will also be able to understand the differences between the collective agreements and define the different stages of the hiring process. You will also learn how to complete the reporting requirements for CCQ, CNESST and year-end and how to conduct your audit and investigations.


D4: Save for Printing    

D5 – Sharing the “Big Picture” (Repeat of B5)
Doug Bolger, Learn2

You want the ‘Big Picture’ on one page. Ready to share with your team. Ready to persuade executives to make wiser choices. Leaders have found this tool to be incredibly helpful to engage and align teams and to reduce conflict and identify missing components in your strategy and plans. Practice makes permanent your ability to share your team’s story and big picture.

In this session, we learn a simple process for developing, sharing and leveraging our big picture so that the ‘why’ is clear. So that everyone is connected to the Big Picture. So other team members and teams finally get all on the same page. This becomes your one page strategic plan for everyone to know why, what, who, and how, in the blink of an eye.

Here’s what you take away:

  • A tool that helps you get clear on your Big Picture
  • A process for communicating your Big Picture to others want to support you
  • An opportunity to share your Big Picture with others to help build a stronger plan
  • A way to communicate changes and handle resistance to change
  • A tool to change how executive listen to you


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D6 – Dealing with an Additional Payday in a Taxation Year
Laura Angelo, CPM, The Canadian Payroll Association

Every eleven years organizations processing payroll using a bi-weekly pay frequency can experience 27 pay periods. With a weekly pay frequency, this may occur every seven years, where there can be 53 weekly pay periods.

Does this mean that employees may be getting an extra pay or will the employees experience a reduction in the amount they are being paid?

A payroll Best Practice is to prepare a schedule prior to processing your first payroll of the New Year in order to forecast the number of pay dates in the upcoming calendar year. This will determine if there is an extra pay period in the year, enabling you to apply the correct CPP/QPP exemption each pay and review earnings, deductions and benefits that are scheduled to run each pay period.

You will learn:

  • What is the extra pay period?
  • How do you prepare for it?
  • HR considerations
  • Effect on tax withholdings


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D7 – Top 10 Pitfalls of Employee Benefits
Jeffrey Stinchcombe, People Corporation

Employee benefits have become more than a line item. As costs have grown, leading employers have realized that a more active governance model is required to best manage their costs and their coverage going forward. But it is all too common for employers to have fallen asleep at the controls and put their employee benefits plan on autopilot, not realizing their plan is headed for a crash-course. Leading employers are actively avoiding these Top 10 Pitfalls of employee benefits by discovering new best practices to invigorate both their oversight and their plan performance.


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D8 - CRA Round Table Discussions (French)
Representatives from the Canada Revenue Agency

Join representatives from the Canada Revenue Agency (CRA) for a roundtable discussion on the latest issues, trends and changes coming from the CRA.


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D9 – Recruiting with Purpose (FRENCH)
Caroline Bernard

This session will outline the steps needed to recruit the right person in the right role. What recruiting challenges are employers facing today? How can you market you organization to attract talents? What interview questions should you use? What should you be looking for in a payroll professional? We will be using examples and tools to help you hire the best.


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BLOCK E: 8:30 AM – 9:45 AM

E1- Payroll Business Continuity Planning
Sandrine Lafleur, Alight Solutions

Since payroll is a mission-critical function in every organization, an unexpected event or pandemic could significantly impact an organization's mission-critical functions unless risk assessments have been undertaken and business continuity plans are in place. Join us to review how important it is for you to develop your organization’s payroll business continuity plans in response to potential, partial and full business interruptions.


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E2 – CRA Update – General Information (Repeat of A2)
Representatives from the Canada Revenue Agency

Join representatives from the Canada Revenue Agency (CRA) for a discussion on the latest issues, trends and changes coming from the CRA.


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E3 – U.S. Payrolls – Wage and Hour Rules
Jim Medlock, CPP, Education Advisor, The American Payroll Association

In this session, we'll examine the U.S. federal and state wage and hour rules. You'll understand how the federal and state minimum wage and overtime requirements interact. We'll also discuss the federal and state child support and creditor garnishment withholding rules.


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E4 – Respect in the Workplace, Part 1: Ensuring Compliance
Jordan Rodney, MaxPeople

Harassment of any kind has no place in the workplace. As an employer, you are legally obligated to ensure the work environment is free from any workplace harassment or workplace sexual harassment. With Bill 132 taking effect September 8, 2016, it is important to understand the expanded definition of harassment along with the key changes under the legislation. Proper policies and training must be in place to protect your employees and your organization against potential claims. This session will provide an overview of your duties and obligations under Bill 132 and what this new legislation means for you as an employer.


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E5 – Leadership for Today’s Payroll Professional (Repeat of A5)
Rhonda Scharf

What is “leadership” anyway? Leadership in 2018 is different than leadership in 1988. What does “leadership” mean to payroll professionals? Do you know how to lead through your actions? Do you know how to lead without authority?

Through the use of a fully interactive, fun and applicable activity, we’ll discuss what leadership means to everyone, and how they can apply the same leadership skills back at the office.

You’ll see what you do well, and what needs improvement. You’ll see how theory and reality don’t always agree, and you’re guaranteed to take away a tidbit or two to help you back at work and at home.


E5: Save for Printing    

E6 – ROE Completion 101 (Repeat of C2)
Representatives from Service Canada

This session will focus on the benefits of using Record of Employment on the Web (ROE Web) and how it will help your organization and employees. It will also deal with ROE completion, including avoiding common mistakes, and the mechanics, processes and administrative aspects of ROE Web. There will be a demonstration of how to maximize the use of the system. Bring your concerns and questions to this session and obtain a clearer understanding of the requirements surrounding the ROE process.


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E7 – Business Storytelling for Payroll Managers
Ron Tsang

As a manager and a payroll professional, you need the ability to influence and persuade your team and senior management.

In this engaging session, you will discover how to speak with more credibility, clarity, and confidence. After attending, you will be communicate more persuasively with senior management, team members, and key stakeholders.

You will be able to explain why business storytelling is an essential tool for managers, understand the must-have elements of persuasive communication, and develop appropriate business narratives for your stakeholders.


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E8 – Taxable Benefits: Key Differences between the CRA and RQ – Part 1 (FRENCH)
Robert Dicaire (R2D1 Inc.), Marie Lyne Dion (STM), Jean-Jacques Desgranges (CRA), Gaetan Saucier (Revenu Quebec)

Attend this information seminar with subject matter experts from Quebec to explore the major differences between regulation and payroll policies at the federal level and in Quebec.


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E9 – Relax! Managing Stress at Work (FRENCH)
Stephane Cantin

It is undeniable that we live in a more stressful world than before, often in both our personal and professional lives. The demands and tight schedules of ongoing work can lead to chronic stress and damage our health. How then can we identify, prevent and deal with the sources of stress at work?

“Relax! Managing stress at work”, was created as much for employers as for employees to provide tools, tips and techniques to prevent and manage real stress at work. The main objective of this course is to give concrete tools to identify where stress at work truly comes from, recognise its manifestations and find individual and team solutions to prevent long-lasting damage.


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BLOCK F: 10:00 AM – 11:15 AM

F1 – The Business Case for Diversity and Inclusion
Renée Bazile-Jones, Senior Director, Learning, Canadian Centre for Diversity and Inclusion

This interactive presentation examines why diversity and inclusion are business issues, discusses barriers to inclusion and positive workplace relationships, and presents strategies to manage barriers to inclusion.


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F2 – CRA Round Table Discussions (Repeat of B2)
Representatives from the Canada Revenue Agency

Join representatives from the Canada Revenue Agency (CRA) for a roundtable discussion on the latest issues, trends and changes coming from the CRA.


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F3 – U.S. Payrolls: Taxation Rules 
Jim Medlock, CPP, Education Advisor, The American Payroll Association

In this session, we'll examine the U.S. federal and state taxation rules. You'll understand when popular fringe benefits are taxable and how to calculate the taxable wages. We’ll also review the requirements for completing Forms 940, 941, and W-2.


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F4 – Respect in the Workplace, Part 2: Best Practices in Conducting Effective Workplace Investigations
Jordan Rodney, MaxPeople

This session will provide practical guidelines for conducting workplace investigations as well as highlighting the importance of conducting a comprehensive investigation in today’s challenging work environment. Given the legislative changes, new technology and social media enhancements, and the increasing level of employee sophistication, managers need to be fully equipped to carry out workplace investigations pertaining to harassment, bullying as well as workplace violence.


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F5 – Relax! Managing Stress at Work
Stephane Cantin

It is undeniable that we live in a more stressful world than before, often in both our personal and professional lives. The demands and tight schedules of ongoing work can lead to chronic stress and damage our health. How then can we identify, prevent and deal with the sources of stress at work?

“Relax! Managing stress at work”, was created as much for employers as for employees to provide tools, tips and techniques to prevent and manage real stress at work. The main objective of this course is to give concrete tools to identify where stress at work truly comes from, recognise its manifestations and find individual and team solutions to prevent long-lasting damage.


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F6 – Current and Emerging Issues from Service Canada (Repeat of D2)
Representatives from Service Canada

This session will provide an update on payroll legislation, policy changes and other Service Canada offerings (excluding Record of Employment completion). There will also be a question and answer period.


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F7 – Public Speaking for New Managers
Ron Tsang

As a new payroll professional, you need the ability to communicate your messages clearly and confidently. In this engaging session, you will discover how to speak with more clarity, confidence, and credibility. After attending, you will be communicate with more influence with management, team members, and key stakeholders.

You will be able to explain why public speaking is an essential tool for career success, understand how to improve your natural strengths and weaknesses as a communicator, and discover how present with greater ease and comfort.


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F8 – Taxable Benefits – Key Differences between CRA & RQ – Part 2 (FRENCH)
Robert Dicaire (R2D1 Inc.), Marie Lyne Dion (STM), Jean-Jacques Desgranges (CRA), Gaetan Saucier (Revenu Quebec)

Attend this information seminar for part 2 of Taxable Benefits – Key Differences between CRA and RQ with subject matter experts from Quebec to explore the major differences between regulation and payroll policies at the federal level and in Quebec.


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F9 – WSDRF (FRENCH)
Karima Balfoul, CPM, The Canadian Payroll Association

Quebec employers are required to contribute to the Workforce Skills Development and Recognition Fund (WSDRF). During this session, we will provide you with the history of the contribution as well as the types of training that qualify as an eligible expenditure. You will also learn:

  • When and how to make the remittance
  • The most common errors
  • The reporting requirements at year-end

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BLOCK G: 11:30 AM – 12:45 PM

G1 – Continuous Improvement Strategies for Managers
Tisha Parker-Kemp

Continuous improvement methodologies have been used for decades by world-class organizations. This session will provide an overview of the principles and tools that can be incorporated into your leadership style and used by you and your staff to improve your payroll processes.


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G2 – Cross Border Travel to Canada – Managing Payroll Risks
Edward Rajaratnam – Ernst & Young

The Canadian marketplace is seeing a rise in the number of foreign employees and business travelers coming to Canada. These workers pose income tax, social security and immigration risks to both themselves and their employers - if the compliance rules are not addressed. There has been recent legislative changes (in 2016) and an update (October 2017) to ease the administrative burden and encourage employers to be more proactive in being compliant. CRA has also increased their audit efforts at reviewing payroll compliance for foreign employees in Canada.


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G3 – WSDRF
Karima Balfoul, CPM, The Canadian Payroll Association

Quebec employers are required to contribute to the Workforce Skills Development and Recognition Fund (WSDRF). During this session, we will provide you with the history of the contribution as well as the types of training that qualify as an eligible expenditure. You will also learn:

  • When and how to make the remittance
  • The most common errors
  • The reporting requirements at year-end


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G4 –Taxable Benefits – Open Mic
Steven Van Alstine, CPM, CAE, The Canadian Payroll Association

As a payroll professional, you have a responsibility to follow government prescribed rules relating to the accurate assessment and reporting of taxable benefits. You must also communicate these rules, along with the associated risks of non-compliance, to various individuals within your organization to ensure compliance.

While many taxable benefits are well-documented and explained in government publications, there are still many grey areas that require the attention of payroll. This open mic session will cover the basics of taxable benefit decision-making and provide opportunities for professionals to share and discuss their unique taxable benefit situations. The presentation will review legislative requirements for taxable benefits, paying particular attention to taxable benefit grey areas that cause uncertainty. Join us as we demystify these very important payroll and HR compliance-related issues.


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G5 – Tap into Your Vision and Achieve Your Goals
Kristina Bruce, CMP, The Canadian Payroll Association

Do you ever ask yourself, “Is this it?” You have the education, the job, the car, perhaps the family, and yet, there is a nagging feeling inside that there could be more in your life, you could feel more fulfilled. You may have dreams of “one day” creating your own business or learning a new language but that day never seems to come. In this presentation, you will learn an effective strategy that will help you connect with what you really want for your life. More importantly, you will walk away with the tools and information needed to overcome three of the most common obstacles getting in the way of your dreams.


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G6 –Payroll Accounting: What You Don’t Account For Can Hurt You
Laura Angelo, CPM, The Canadian Payroll Association

Payroll is one of the largest single expenses of an organization. Without proper accounting controls in place, money could be misappropriated and false expense claims processed. For this reason, employers must intimately understand their payroll costs and know how to control and predict them.

We will review the use of:

  • Authorization for hire and pay rates
  • Process audit trails
  • Tolerance reporting analysis
  • Authorized time
  • Account reconciliations

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G7 – The Blueprint Behind Payroll Compliance: Building The Foundation For Success
Christine Parent, Ceridian

Payroll compliance can be a difficult challenge for many payroll practitioners. With complex rules and regulations that differ from state-to-state, there are strict guidelines and procedures that need to be followed. Maintaining up-to-date records for reporting and auditing purposes is essential and does help in avoiding costly penalties; but what else is pertinent that you need to know? In our presentation, we’ll highlight the details behind a successful blueprint to payroll compliance and provide the fundamentals that will guide you to becoming a Subject Matter Expert on the topic.

Learning Objectives:

  • Identifying key areas that make payroll compliance challenging for most payroll practitioners
  • How can automation be leveraged to provide compliancy to payroll?
  • Learn what you can do to improve the way payroll compliance is being followed


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G8 – CNESST: When Does an Employee Stop Being Your Employee? (FRENCH)
Teresa Cianciaruso, Avocate


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G9 – Quebec Government (FRENCH)

Join representatives from Revenu Québec (RQ) for a discussion on the latest issues, trends and changes coming from RQ.


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