Payroll practitioners are not only responsible for ensuring employees have been paid correctly and on time, but they must also be able to communicate legislative changes and respond to inquiries from internal and external stakeholders.
Join us for an interactive, on-demand three-part professional development seminar that will provide you with tools to enhance your communications skills, enabling you to add value to your organization by communicating in a clear and concise manner to a variety of audiences: employees, managers, stakeholders and suppliers.
Participants will have the opportunity to develop an action plan to hone their new skills and “make-it-stick” back at work. Sharp communication skills can help you be more organized, connect with others, and assist in leading a team.
This seminar was developed by MaxPeople in cooperation with the National Payroll Institute.
This is an activity-based on-demand seminar. Participants will need to book, at a minimum, 2 hours for each module.
Note: Continuing Professional Education (CPE) hours will be applied to your current cycle at the time of registration.
How to access your session:
Login information will be emailed approximately two business days after registration has been processed. If you do not receive the login, check your email SPAM folder. If it's not there, please contact email@example.com.
Introduction to Communication
- Introduction to Communication
- The Communication Process
- Identify Stakeholders
- Effective Communicators
The Written Communication Process
- Five Steps in Written Communication
- Purpose, Audience, Medium, Message & Summary
Writing Structure in Payroll Emails
- Writing Structure
- Email Tips for Payroll Professionals
- Written Communication Process Evaluation
- Grammar Evaluation
- Review and Improve Written Work
- Upgrade Your Vocabulary
- Understand Your Challenges and Weaknesses
- Listen to Your Writing
- Check Your Spelling in Reverse
- Peer Review
Verbal & Non-verbal Communication
Getting Your Message Across
- Appropriate Communication Mediums
- Providing Face-to-Face Feedback Using the DESC Model
- Non-Verbal Communication
- Are You Boring Your Audience?
- Preferences and Communication
- How Can Communication Become Distorted?
- The EQ Link to Communication Competence
- Active Listening Skills
Communicating with Influence
- General Rules for Influencing
- Communicating Without Authority
- Influence Strategies
- Techniques for Persuasion
- The Importance of Delegation
- Conditions for Delegation
- Approaches to Delegation
- Key Steps in Delegating
Login information will be emailed approximately two business days after registration has been processed
CANCELLATIONS: No refunds will be provided once the login information has been provided.